Support
Warranty
All products are covered by a one year warranty. Extended warranty may be purchased for the Ap1300 and Ap1310 series compact printers – contact us for details.
Repairs
Able offers two locations for the repair of products:
Able Systems Ltd, UK
This location deals with the repair of all products, including Ap1300 and Ap1310 series printers. We have a 10 day turnaround target for warranty repairs. For repairs outside of warranty then a cost will be provided to the customer for approval before proceeding.
Before returning product for repair, you must complete the RMA Approval Form and email it to repairs@able-systems.com for RMA approval. A copy of the RMA form containing the approval number must accompany all returned products. Further guidance and instructions are included within the form
Compuspar USA Inc
This location deals with the repair of Able Ap13xx range printers only.
Before returning printers for repair, please contact the Customer Support Representative for an RMA request at:
Email: customersupportusa@compuspar.com
Telephone: +1 610 391 2000
Fax: +1 610 391 2002
When making an RMA request, please state clearly that the product is manufactured by Able and itemize both the part number and serial number.
When an RMA request is completed, products should be returned to:
Compuspar USA Inc
7384 Penn Drive
Allentown
PA 18106
USA
Technical support
Technicians in our test and repair workshop have a wealth of experience in dealing with mini-printers from the world's leading producers.
Telephone support from our UK office,
Please call us on +44 (0) 1606 48621
Hours (UK Time):
08:30 to 17:30 Monday to Thursday
08:30 to 13:00 Friday
Voicemail available out of hours.
Email contacts
For drivers: driverrequest@able-systems.com
For general support: contact@able-systems.com
Technical documentation
Visit our technical documentation page for programmer’s guides, user documentation, change specifications etc.
