Support, Downloads & Warranty
As well as our unparalleled range of mini printers, printer mechanisms, accessories, interfaces and consumables, we have developed a range of Drivers and Software, dedicated SDKs, Smartphone Apps and Technical Documentation to support any printing challenge you may face. We also offer comprehensive technical support to all our customers.
Below you will find a list of technical documentation and FAQs that will have you up and running in no-time. You will also find information on our product warranties.
Alternatively, just contact us online or give us a call and speak to our technical gurus. They are here to help.
Documentation, Software & Drivers
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Warranty & Repairs
We pride ourselves on achieving the highest level of reliability across the industry. As standard, all Able branded Thermal Printers (purchased after 1st January 2017) are covered by a THREE year warranty - unprecedented in this market. Extended warranties may be purchased for certain products. Please contact us for details.
In the unlikely event of your printer failing or being damaged, Able offer a fully comprehensive repair service.
We operate an 8-day turnaround for warranty repairs and, for repairs outside of warranty, we will provide you with a personalised quotation for the work required detailing costs and timescales. Only once you are happy with this do we proceed.
The first step in the repair process is for you to complete the RMA Approval Form and email it to us at email@example.com
We then assign an ‘RMA Approval Number‘ to the form and return it to you to confirm the repair has been scheduled.
You then send in the product to us for repair along with the RMA Approval Form (this must accompany all returned products).
Further guidance and instructions are included within the form.